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Mysite Group

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Zak Andrews
Zak Andrews

Online shopping, poor delivery, bad attitude and dodgy takeaways have dominated the complaints consumers have made online in 2020.

According to data from Resolver’s Annual Complaints Data 2020/21, which features data on more than 100 of the most complained-about products and sectors, Online shopping dominated complaints with well over a quarter of a million cases (267,141 complaints), up 138% on the previous year. Despite being shut for large portions of the year, high street shopping complaints only dipped by 8% to 65,501 cases.

Zak Andrews
Alex Saunders
Theo Owen

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