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Mysite Group

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Zak Andrews
Zak Andrews

Package delivery complaints were the second most complained about sector, with 91,906 complaints made specifically about the delivery firms. A further 111,150 complaints about deliveries were made against online retailers, making a total this year of 203,056 complaints about deliveries, with an additional 2,147 complaints about package delivery insurance.

Complaints about takeaways increased by 42% as the nation collectively dined in. The 26,506 cases were split between restaurants and delivery firms and online ordering services

Alex Saunders
Theo Owen

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